WARRANTY INFO

Due to the nature of the sport, there are no warranties on custom stringing services. We will however do our best to try to help you with any fix you may be experiencing with a custom stringing, please contact us at orders@topstringlacrosse.com

 

Top String Lacrosse has agreements with all of its manufacturers to take care of any warranty issues directly with any of our customers. If the product you purchased breaks or is defective you will need to contact the manufacturer directly for a replacement. Using the links provided below to contact the manufacturer, let them know you made your purchase from Top String Lacrosse and what happened.  As long as the product is under warranty, an exchange should not be a problem. Most manufacturers request an original receipt, we can provide this for you!

 

Below are the manufactures that currently provide warranties on the products we offer.

HEADS

6 month warranty

 

Covered

  • Major cracks, bends, or breaks.

  • Manufacturing defects.

  • Anything that would deem the head unplayable or significantly affect performance.

Not Covered

  • Intentional alterations (pinching, baking, bending, cutting) or deliberate misuse.

  • Minor nicks or scratches.

  • Normal wear and tear.

  • Purchases from unauthorized dealers.

 

Photo documentation and valid proof of purchase are required for a full warranty credit.

Warranty replacement heads have a limited warranty that covers 50% of their retail value.
If you use your warranty credit to upgrade to a more expensive head, your replacement head will have a full warranty.

 

SHAFTS

6 month warranty
 

Covered

  • Major dents, cracks or breaks.

  • Any bend in the shaft.

  • Manufacturing defects.

  • Anything that would deem the shaft unplayable or significantly affect performance.

Not Covered

  • Intentional cutting (goalie shafts excluded), altering, or deliberate misuse.

  • Minor dents or scratches.

  • Discoloration.

  • Purchases from unauthorized dealers.
     

Photo documentation and valid proof of purchase are required for a full warranty credit.

Warranty replacement shafts have a limited warranty that covers 50% of their retail value.
If you use your warranty credit to upgrade to a more expensive shaft, your replacement shaft will have a full warranty.

For additional information and to file a warranty claim with StringKing, head to StringKing's Warranty Program.

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